JUBILEE
JUBILEE
The card can be topped up by up to �100 every 5 days and given to a trusted person or carer to enable them to make purchases on behalf of the individual. To enhance security, the carer's card will be associated with the customer�s existing bank account but kept separate on the bank�s systems.
The card does not share a PIN or long card number with the customer�s existing debit cards, and ATM withdrawals are restricted to �50, as well as being subject to fraud monitoring systems.
This move is the latest in a series of innovations that Royal Bank and Ulster Bank have introduced in response to the coronavirus crisis. The goal is to protect vulnerable customers and enhance their ability to pay for essentials while maintaining their safety.
The banks are also the first in the UK to offer vulnerable customers and those in extended isolation a fee-free cash delivery service to their door. Since 25th March, almost �250,000 has been delivered to around 750 customers.
Customers can also request a �Get Cash� code that allows a trusted third party to withdraw up to �100 on their behalf from any Royal Bank (in Scotland) or Ulster Bank NI ATM.
�Tackling issues around access to finance can be difficult for some. But we are committed to finding innovative solutions that keep our customers safe and able to pay for the things they need, when they need them�whether that�s digitally via our app, via this new card, or through cash.�
� Les Matheson, CEO, Personal Banking
�We will continue to listen to and be guided by our customers in introducing services that meet their needs and provide meaningful help.�
Customers can access either the cash delivery service or inquire about a Companion Card by emailing our support team.
