Covid-19

Beware of Scams During Lockdown

The lockdown at the beginning of March led to a 400% increase in scams, according to Action Fraud. By raising awareness and alerting customers in advance, we aim to reduce criminals' ability to exploit the current lockdown measures.

Emerging Scam: Vaccination Fraud

One of the biggest threats is vaccination scams. Criminals use phone calls, emails, or text messages to steal personal and financial details. Victims receive a message containing a link to a fake NHS website, which asks for sensitive information under the guise of registering for the vaccine. This information is then used to commit fraud.

Protecting Yourself Against Fraud

We have issued security tips and highlighted five of the most common scams seen during the last national lockdown.

Jason Costain, Head of Fraud, said: “You are now more likely to be a victim of fraud in the UK than any other crime. During last year’s lockdown, criminals exploited more people working remotely and online. Taking a few simple steps can help make you and your family more fraud-proof.”

How to Stay Safe Online

• Watch out for fake adverts on reputable sites like Google, Facebook, eBay, and Instagram. Always shop from trusted websites using MasterCard or VISA.
• If a deal looks too good to be true from an unknown website, research before making a purchase.
• Never send money directly from your bank account to a seller’s account—use secure payment methods like PayPal or credit cards.
• Avoid giving away personal or bank details through online competitions or free voucher offers.
• Be skeptical of unsolicited calls, texts, or emails asking for sensitive details. Your bank or the police will never ask for your full PIN, passwords, or to transfer money to a "safe account."
• Use strong, unique passwords for banking and email accounts, and don’t recycle passwords.

Share this information with your family and friends, especially those who might be vulnerable.

Common Scams to Watch Out For

1. Postal Delivery Scams

With increased online shopping, criminals send fake DPD and Royal Mail emails to collect personal information, which is then used for fraud.

2. Purchase Scams

Scammers take advantage of high-demand products, offering fake sales of pets, game consoles, mobile phones, hot tubs, and camper vans. If you see a good deal on auction sites or social media, verify the seller and use secure payment methods.

3. Coronavirus Vaccination Scams

Scammers send fake NHS messages asking for personal and banking details to “confirm your address” for vaccine registration. This information is then used to access your bank account.

4. Coronavirus Tax Refund Scams

Fraudsters send fake emails, texts, and calls claiming you are entitled to a tax refund or support grant due to COVID-19. Their goal is to collect your personal details to steal your money. Report suspicious emails to report@phishing.gov.uk.

5. Quick Money Offers

There has been an increase in scams where criminals lure people into becoming money mules with "get rich quick" job offers. Never allow someone to use your bank account to transfer money—doing so could have life-altering consequences, including being banned from opening a bank account.

Added Online Protection

To help safeguard customers, we are offering free Malwarebytes software for enhanced security.